FAQ

Welcome to our Help Center! Below you’ll find answers to the most common questions from our customers. If you still need assistance, please feel free to contact our support team — we’re always happy to help.

🛍 About Orders

Q1: How long does it take to process my order?
A: Orders are typically processed within 1–3 business days after payment is received. We do not ship on weekends or public holidays. Orders placed on Friday evenings or holidays will be processed on the next business day.

Q2: Can I change or cancel my order after placing it?
A: If your order hasn’t entered the packaging stage, we may still be able to cancel or modify it. Please contact us as soon as possible at wilsonmelissaipeec7071@gmail.com with your order number.

Q3: What payment methods do you accept?
A: We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay / Google Pay

  • Shop Pay (installment options available for eligible orders)

Q4: I didn’t receive a confirmation email. What should I do?
A: Please check your spam or promotions folder first. Make sure your email address was entered correctly at checkout. If you still can’t find it, contact our support team and we’ll resend it to you.

🚚 Shipping & Delivery

Q5: Do you ship internationally?
A: Yes! We currently ship to:

  • All U.S. states (including Hawaii and Alaska)

  • Canada, Australia, the U.K., and selected EU countries

To check availability for your location, try entering your ZIP/postal code at checkout or contact us directly.

Q6: How long does shipping take?
A:

  • Standard U.S. Shipping: 3–7 business days

  • Expedited U.S. Shipping: 1–3 business days

  • International Shipping: 7–21 business days (varies by destination and customs)

Q7: How do I track my order?
A: Once your order ships, you’ll receive an email with your tracking number and a link to track your package. You can also log into your account to view your order status.

Q8: My package says “delivered” but I haven’t received it.
A: Please double-check the following:

  • Was the package accepted by a neighbor, roommate, or building front desk?

  • Was it left at your mailbox, doorstep, garage, or parcel locker?
    If you still can’t locate it, please contact us immediately and we’ll help investigate with the shipping carrier.

🔁 Returns & Refunds

Q9: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in their original condition and packaging. Please refer to our Return Policy page for full details.

Q10: What items are non-returnable?
A: The following items cannot be returned:

  • Used or damaged products

  • Personalized/custom-made items

  • Final sale or clearance items

  • Opened beauty or hygiene products (for safety reasons)

Q11: Do I have to pay for return shipping?
A:

  • If the return is due to a defect or our error, we’ll cover the return shipping cost.

  • If the return is due to personal preference (e.g., wrong size or changed mind), you are responsible for return shipping costs.

Q12: When will I receive my refund?
A: Once your return is received and inspected, your refund will be processed within 5–10 business days to your original payment method.

🛡 Product Quality & After-Sales Support

Q13: What should I do if my item arrives damaged or defective?
A: Please take clear photos and email us at wilsonmelissaipeec7071@gmail.com within 72 hours of delivery. We’ll respond within 24 hours and arrange a replacement or refund as quickly as possible.

Q14: Do your products come with a warranty?
A: Apparel and beauty products are not covered under warranty. For electronics or devices, please refer to the individual product description or contact our support team for details.

🧾 Other Questions

Q15: Do you accept discount codes?
A: Absolutely! If you have a valid promo code, enter it during checkout under the “Discount Code” field. Please note that some promotions may not be combinable.

Q16: Can I send an order as a gift?
A: Yes! You can mark your order as a gift at checkout. We’ll remove price tags and, where applicable, include simple, gift-ready packaging.

Q17: How can I contact you?
A:
📧 Email: wilsonmelissaipeec7071@gmail.com
📍 Address: 116 Brewer Blvd, Apt 9, Warsaw, NC 28398, United States

We typically respond within 24 hours on business days.